call center abroad

Saturday, August 29, 2009


The Call Center Technical Support (audio) test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
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call center agents


The U.K. Call Centre World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country, and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job.
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carribean call center


The Call Center World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, Country and Continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job.
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progressive call center


This test for Call Center State Abbreviations [audio] assesses the test taker's ability to hear the name of a U.S. state and correctly enter the appropriate state abbreviation using Call Center software.
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Call Center


Unions in North America have made some effort to gain members from this sector,[28] including the Communications Workers of America[29] and the United Steelworkers. In Australia, the Call Centre Workers Union represents unionised workers; their activities form part of the Australian labour movement.[30] In Europe, Uni Global Union of Switzerland is involved in assisting unionisation in this realm.[31]
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Call center


Call centre technology is subject to improvements and innovations. Some of these technologies include speech recognition and speech synthesis software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, and many other technologies to improve agent productivity and customer satisfaction
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Call Center


Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.
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Pakistani Call Center

Saturday, July 18, 2009


A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to atelecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes,microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
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Karachi Call Center

Wednesday, April 22, 2009


A call centre or call center[1] is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls fortelemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as acontact centre.
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